Refund policy

Return & Refund Policy

V.O.I.D — Vessel Of Internal Disorder

Last Updated: October 16, 2026

1. All Sales Final

All sales are final, except where returns, cancellations, or refunds are required by applicable consumer protection laws.

We do not voluntarily accept returns or exchanges for change of mind, incorrect sizing, personal preference, or other non-defective merchandise.

Customers are encouraged to carefully review product descriptions, measurements, size charts, and garment details before placing an order.

Nothing in this policy limits or excludes your statutory consumer rights.

2. Statutory Returns & Cancellation Rights

We respect the consumer protection laws applicable to each purchase.

Certain countries and regions provide statutory cancellation or withdrawal rights for online purchases.

Where applicable, including eligible purchases covered by European Union and United Kingdom consumer laws, customers generally have the right to withdraw from a purchase within 14 days of receiving their goods without providing a reason.

To exercise this right, customers must notify us of their decision within the applicable cancellation period. You may contact us at info@voidobject.com.

Following a valid withdrawal, goods must generally be returned within a further 14 days.

For eligible statutory change-of-mind returns:

Customers are responsible for direct return shipping costs where permitted by law and disclosed before purchase.
Refunds will include the applicable product price and original standard delivery charges where required by law.
Additional costs for optional premium or express delivery may be excluded where permitted by law.
No restocking or administrative fees will be charged for exercising a statutory right of withdrawal.

Customers may inspect and try on garments as reasonably necessary to determine their characteristics and fit.

Where permitted by applicable law, a deduction may be made for diminished product value resulting from handling beyond what is reasonably necessary for such inspection.

3. Damaged, Defective or Incorrect Items

All V.O.I.D garments are inspected before shipment.

If an item arrives damaged, defective, or incorrect, please contact us at info@voidobject.com as soon as possible, preferably within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected item.
Photographs of the original packaging, where relevant.

We will assess the issue and provide an appropriate resolution, which may include repair, replacement, or refund.

Where required by applicable law, V.O.I.D will cover reasonable return shipping costs for defective, damaged, or incorrectly supplied goods.

The suggested 7-day reporting period does not restrict any statutory rights or legal guarantee periods.

4. Return Conditions & Product Inspection

For eligible returns, garments should be securely packaged and returned with their original tags, accessories, and product packaging where reasonably available.

We recommend using protective outer packaging to prevent moisture exposure, crushing, contamination, or other avoidable damage during transportation.

For statutory returns, customers may inspect and try on garments to the extent reasonably necessary, as they would in a physical store.

Where permitted by law, V.O.I.D reserves the right to make an appropriate deduction for actual diminished product value resulting from excessive handling, staining, washing, alterations, improper use, or customer-caused damage.

Any such deduction will reflect the demonstrable reduction in value and will not constitute an automatic penalty.

Damage to or absence of the original outer shipping box alone will not automatically invalidate a statutory return.

Returned items may be inspected and documented upon arrival.

5. Return Shipping & Transportation

For statutory change-of-mind returns, customers are responsible for arranging and paying direct return shipping costs where permitted by law and disclosed before purchase.

V.O.I.D does not provide complimentary return shipping for change-of-mind returns.

For defective, damaged, or incorrectly supplied goods, or other legally required cancellations, return shipping costs will be handled according to applicable consumer protection laws.

We strongly recommend using a tracked shipping service with appropriate insurance and retaining proof of shipment.

If a returned parcel is lost or damaged in transit, we will review the available shipment records and evidence. Responsibility for the loss or damage will be determined according to applicable law and the circumstances of the return.

6. International Returns & Customs

International returns may involve customs clearance, import duties, taxes, and carrier handling fees.

Customers are encouraged to contact us before shipping an international return so that we can provide the appropriate return destination and customs documentation instructions.

When returning merchandise internationally, customers should:

Accurately identify the shipment as returned merchandise, where appropriate.
Include the original order number and relevant shipping documentation.
Declare the contents and value accurately.
Follow applicable customs and carrier requirements.
Avoid false declarations, including incorrectly marking commercial merchandise as gifts.

Incorrect or incomplete customs documentation may result in clearance delays, additional charges, or the return of the shipment.

Any additional expenses caused by inaccurate declarations or failure to follow reasonable return instructions will be assessed individually. Responsibility for such expenses will be determined in accordance with applicable law.

V.O.I.D will not impose charges or deductions that unlawfully restrict statutory cancellation or refund rights.

Import duties and taxes paid directly to customs authorities or shipping carriers may be subject to separate refund procedures and may not be recoverable through V.O.I.D. This does not affect any refund obligations imposed on us by applicable law.

7. Product Characteristics

Certain V.O.I.D garments feature intentional distressing, waxed finishes, irregular textures, surface variations, and other specialized design treatments.

These characteristics are part of the intended aesthetic and manufacturing process.

Minor variations consistent with the product description and disclosed design are not automatically considered defects.

However, genuine manufacturing defects or goods that do not conform to their description will be addressed in accordance with applicable consumer protection laws.

8. Unauthorized Returns & Return Instructions

Please contact info@voidobject.com before shipping a return so we can provide the correct return address and any necessary instructions.

Our return destination may vary depending on the order and the circumstances of the return.

Sending merchandise to an incorrect address may cause delays or customs complications.

Advance approval is not required to exercise a statutory cancellation or withdrawal right.

Returns sent without prior communication may experience processing delays, but this does not remove any rights provided by law.

9. Order Cancellations & Refused Deliveries

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee voluntary cancellation once an order has entered processing or has been dispatched.

Any statutory cancellation rights will be honored.

If a shipment is refused, unclaimed, or returned as undeliverable, please contact us to discuss the appropriate resolution.

Any additional shipping, handling, or customs expenses will be assessed in accordance with the circumstances and applicable law. No charges will be imposed where doing so would conflict with statutory consumer rights.

10. Refund Processing

Approved or legally required refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refunds will be processed within applicable legal deadlines.

For eligible statutory withdrawals, reimbursement will be made without undue delay and within the required statutory period.

Where permitted by law, reimbursement may be withheld until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Any lawful deductions for diminished product value will be communicated to the customer.

Payment processing times may vary depending on the payment provider.