Shipping policy

Shipping Policy

V.O.I.D — Vessel Of Internal Disorder

Last Updated: October 15, 2026

Order Processing

Orders are processed within 5 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Destinations

V.O.I.D ships to selected domestic and international destinations.

Available shipping options and rates are displayed at checkout.

Orders are currently fulfilled from Canada. Additional fulfillment locations may be used in the future.

Canada Shipping

Standard shipping is available within Canada.

Shipping rates are calculated based on the order value and are displayed at checkout.

Estimated delivery time: 3-5 business days after dispatch.

United States Shipping

Standard shipping is available to the United States.

Estimated delivery time: 5–8 business days after dispatch, subject to carrier operations and customs clearance.

Shipping charges are displayed at checkout.

International Shipping

Additional international destinations may be available.

Shipping costs and estimated delivery times vary depending on the destination and selected shipping service.

Delivery estimates are not guaranteed unless expressly stated.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, clearance fees, and carrier handling charges.

Where duties and taxes are collected at checkout or expressly included in the price, these charges will be handled under the applicable prepaid-duty arrangement.

For shipments sent under Delivered At Place (DAP) terms, applicable import duties, taxes, and clearance charges are the responsibility of the recipient.

For shipments sent under Delivered Duty Paid (DDP) terms, applicable import charges will be handled according to the prepaid shipping arrangement.

The applicable arrangement depends on the destination and shipping service.

Customs Clearance

International shipments may be subject to customs inspections and clearance delays.

Recipients may be required to provide additional information to customs authorities or shipping carriers.

Refused or Unclaimed Packages

If a shipment is refused, left unclaimed, or returned due to unpaid import charges or failure to complete required customs procedures, additional shipping, return, storage, customs, or carrier handling fees may apply.

Where permitted by applicable law, documented and non-recoverable costs caused by these circumstances may be deducted from a refund otherwise payable.

Any legally required refunds and consumer rights will be respected.